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Because childhood should be simple ...

Support services

Medical care is an important part of keeping your child healthy and Cook Children’s Northeast Hospital takes that responsibility very seriously. We are committed to providing personalized care from a staff of highly trained pediatric physicians and experienced clinical nurses in a convenient and comfortable setting.

We offer leading-edge medical technology and treatment and attract some of the best medical personnel from around the country and house them all in a friendly environment designed especially for children. Although we use the term “parents” throughout this guide, we do realize that caregivers come with many names: grandmother, grandfather, aunt, uncle, sister, brother, cousin and friend. No matter what your child calls you, we understand how important each and every one of you is in the life of your child.

Please use the information below as a reference to vital information you may need during and after your visit.

Parents as team members

As parents or caregivers, you are important members of the team that care for your child. Our family-centered care can help relieve your child's fears and often helps speed recovery. It may also help ease the stress felt by parents and siblings. You should continue regular routines such as brushing your child's teeth and hair while your child is in the medical center. When it is appropriate, you also are encouraged to participate in the treatment of your child. This is particularly important for parents who will provide treatment for chronically ill children at home. Ask your nurse or physician how you can help.

For safety's sake

Safety during your stay:

  • Make it official. Never entrust your child to anyone not wearing an official Cook Children's name badge. Badges include a photo as well as the person's name, title and department.
  • Keep in touch. Please inform the nurse in charge before taking your child away from the unit. Units provide sign-out sheets for this information. Any parent who takes his/her child away from the floor for any reason or who spends the night at the medical center must have a wristband (similar to your child's wristband).
  • Keep it safe. When your child is in bed, side rails should be up at all times. Make sure he/she wears shoes or slippers when walking in the halls. Never leave your child unattended in strollers or wagons.
  • Protect valuables. Valuables should be left at home or in the vault located in the Patient Registration Office.
  • Wait for instructions. Fire drills are conducted occasionally for medical center personnel. If you hear an alarm, wait for instructions. Report anything unusual. Any unusual event or breach of security should be reported to an employee, who will contact the hospital operator. Call ext. 2500 (817-605-2500).

Northeast Hospital staff

Because kids aren't grownups they have very unique needs. The Cook Children's Northeast Hospital health care team is made of a pediatric caregivers who are committed to the health of well-being of all children. During your child's hospital stay, a charge nurse and team leader oversees the activities on your child's floor. Your physicians work primarily with nurses. Other medical professionals include therapists, technologists, lab personnel, nutritionists and specially trained clinicians.

Child Life specialists

Cook Children’s Northeast Hospital understands the importance of explaining procedures in a way children understand. We have a Child Life specialist who helps patients deal with medical procedures by teaching them coping skills and providing play scenarios.

Admission counselors

Admission counselors help families with financial assistance and payments. An admission counselor can explain insurance benefits.

Home Health services

For patients whose diseases or conditions allow them to continue recovery or rehabilitation at home, Cook Children's Home Health can provide an alternative to hospital care. At home, children receive family and caregiver support that assists recovery. Research has found that children who require long-term care usually feel better when treated in the familiar surroundings of home. In addition, home health services cost significantly less than hospital care.

Important telephone numbers



Information desk and patient room information


Admission counselors



Emergency room


Lost and found


Medical records


Patient accounting/billing


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