The Cook Children’s Pediatric Surgery Center in Plano, Texas, was among only 22 winners nationwide to receive the 2010 Apex (Attributes for Patient Excellence) Quality Award, which is given by CTQ Solutions (CTQ).
CTQ serves health care facilities in all 50 states. It helps facilities monitor, benchmark and improve patient satisfaction by leveraging innovative online technology. The award, which is only given to the highest performing health care facilities, recognizes providers for their excellence in patient satisfaction and loyalty attributes.
“We are honored by this award and are especially proud of the level of care we are able to provide our patients. Our commitment to our patients, physicians and the communities we serve is our core focus as we implement solid, best practice initiatives”, said Lisa McMillen, administrator and registered nurse at the Pediatric Surgery Center in Plano.
To receive the award, a facility must:
- Fall within the top 10 percent of its peers’ overall score average.
- Meet a minimum threshold response for surveys returned during the past year by facility type.
- Measure a minimum number of key performance indicators selected by CTQ.
Cook Children’s Pediatric Surgery Center in Plano, 7000 West Plano Parkway, Suite 100, provides the highest quality of surgical care for your child and offers a commitment to patient focus and satisfaction through the development and utilization of advanced technology. The facility continues to be forward thinking in finding the most efficient ways to serve North Texas families needing ambulatory surgical care for their child and creating an exceptional surgery experience.