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Preparing for Your Visit

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If you have been referred to Cook Children's Palliative Care program, there are some things you can do ahead of time to help make your visit more comfortable. The following information is provided to help reduce anxiety and unnecessary stress for both you and your child.

Before your visit

Prior to your visit, you will want to contact your managed care provider with questions about your insurance coverage, co-payments or deductibles. You may also be contacted by a patient registration representative with benefit information for your service. Depending on your situation, you may want to meet with someone from our social services department for assistance with financial issues and, if you’re coming from out of town, information on transportation and accommodations.

What you'll need to bring

Bring the following information to your child's appointment:

  • Your photo identification and insurance card(s).
  • Paperwork for referrals, authorizations and physician's orders.
  • You will be asked to pay any deductibles, co-payments or unmet out-of-pocket expenses that apply. For your convenience, most major credit cards are accepted.

Upon arrival at the medical center

Please check-in at Patient Registration (map) on the day of your appointment to complete the registration process and receive directions to your appointment location

Health Care Notebook

Parents of palliative care patients may have lots things to keep up with, appointments, treatments, medications, home care, etc. Our Health Care Notebook can help you keep track of everything, and for older children and teens, provides a way for them to take an active part in their care. The planner is also a handy way to keep necessary paperwork for your child's school and for any additional caregivers. The planner is FREE and is available online. Download your notebook now.

We're here to help.

If your child is living with a complex, chronic, or life threatening illness, we can help. If you would like to schedule an appointment or refer a patient to our staff, please call our offices at 682-885-1116.