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Appointments and Referrals

MyChart video visits:

Cook Children's pediatricians are partnering to provide online video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from the comfort of your own home on a smartphone, tablet or computer with a webcam. In preparation for a visit:

To schedule a video visit with your pediatrician, follow the below steps:

  1. Request a visit by selecting the "Appointments" tab in MyChart or by calling your pediatrician's office to set up an appointment. These appointments will be available during regular office hours.
  2. When the time comes for a visit, you will go back to the "Appointments" tab in the MyChart app to begin your visit.

In addition to telemedicine visits, Cook Children's pediatricians are actively working to help keep patients safe by direct messaging with patient families and providing phone visits when video is not an option. Messages can include a picture or video and can be sent through the MyChart "Messages" tab. Talk to your office and /or doctor to confirm if they are providing these options for their patients at this time.

New and existing Cook Children's Henderson pediatrician office patients can make an appointment by calling 817-335-3255.
Call to schedule appointment
  • New patients, please have your insurance information ready when you call.
  • Call between 8 a.m. – 5 p.m., Monday – Friday. 8 a.m. – 12 p.m., Saturday, Sunday and holidays. We are better able to answer your questions and give you advice when we can have your child's medical records on hand.
  • A nurse will take your call, or if one is unavailable, leave a message with a receptionist and a nurse will return your call. Rapid responses are very important to us.
  • Routine office visits are by appointment only; we will make every effort to accommodate your needs when your child is ill.
  • Please call as soon as possible if you must cancel or reschedule your appointment.
  • Our office is closed most holidays, including New Year's Day, July Fourth, Thanksgiving and Christmas.

Prepare for your visit

Patient information and consent forms

For your convenience, we've provided patient information and consent forms here. Just print them out, fill in the information, sign them and bring the completed forms with you when you come in for your appointment.

Parents will be advised if they need to print/complete the following 2 forms:

Access Cook Children's MyChart patient portal to exchange messages, review and pay bills, request appointments and insurance information.

Request medical records

Cook Children's keeps a record of each lab, x-ray, medical center, or specialty clinic visit. The privacy of this information is protected by federal and state regulations. This means your medical information is only available to the Cook Children's healthcare professionals caring for you or your child. Everyone else must get special permission (called authorization) before the information can be released.

Specialty care referrals

At Cook Children's, we provide more than 60 pediatric medical and specialty clinic offices to support your child if they require specialized care. We offer child-friendly medical and surgical technology, as well as care designed to help children and their families feel at ease and safe during a stressful time.

  • Referrals to a specialist may be made by your doctor. However, no referrals are made until your child has been seen by his or her primary care physician.
  • If you are a member of a managed care plan (HMO), a referral form is required for treatment by a specialist. Allow five to seven working days for the referral to be completed and mailed.

Information on Cook Children's specialty clinics:

Home health services

Sometimes kids need long-term care, or will heal better in a familiar setting. We can assist in arranging referrals for quality, patient-centered care in the comfort of home through Cook Children's Home Health. Led by a clinical team with vast experience in pediatrics, our visiting nurses have a minimum of five years of pediatric experience and our skilled visiting nurses are PALS certified.

  • Medical equipment
  • Nursing and rehabilitation
  • Biopharmaceutical services
  • Infusion services
  • Orthotics and prosthetics

Fees, payments and insurance

  • Fees, insurance co-payment and deductibles are due at each visit.
  • Please bring insurance identification to every appointment.
  • Let us know when there are changes in insurance coverage, address, employment or phone numbers.
  • For more information on Cook Children's financial and billing information, click here.
  • For more information on our insurance plans, click here.