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Primary Care Video Visits

A Primary Care Video Visit allows a patient to have a remote visit with a Cook Children's primary care provider for non-urgent reasons. A patient must have a MyChart account to request a video visit.

Here’s a step-by-step guide to help get you started once you are logged in to your child’s MyChart.

Frequently asked questions

What is a video visit?

It is a way to talk with a physician about your child’s medical needs through video by using a computer, laptop, or mobile device.

Is my video visit private and secure?

Yes. The video program Cook Children's provides is a private, secure, and HIPAA compliant platform.

How do I install the video software?

To prepare for your video visit, follow these instructions to download and install Zoom on your device.


Need help with your video visit?

For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.

Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.

*Note: Technicians are unable to answer medical questions.