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data-epi-type="content"> <div class="top-content"> <div class="rte-content"> <div class="rich-text"><p>Tired of sorting and shredding paper statements? Paperless billing through MyCookChildren's is a convenient way for families to view their medical bills online at any time. Every statement is organized and easily accessible in your child's MyCookChildren's patient portal. Families will receive emails or text messages when statements are available for viewing. You can opt-in to receive paper again, whenever you wish.</p> <p><em>Paperless statements will start on May 1, 2024.</em></p></div> </div> <div class="score-accordion mt-4" id="b59173d6-b40a-45a5-9ba1-a1ef480d0953"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="dc5c5b0a-1094-4cae-ae01-0eb81b15c8a6-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#dc5c5b0a-1094-4cae-ae01-0eb81b15c8a6-panel" aria-expanded="false" aria-controls="dc5c5b0a-1094-4cae-ae01-0eb81b15c8a6-panel"> What is paperless billing? </button> </h3> </div> <div id="dc5c5b0a-1094-4cae-ae01-0eb81b15c8a6-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Paperless billing means an electronic statement will be sent to your MyCookChildren's portal instead of a paper billing statement being mailed to your home.</p> <p>For our MyCookChildren's users who are the guarantor(s)* of an account(s), the default will now be set to paperless billing statement.</p> <p><em>*The guarantor is the person responsible for paying the bill. Your responsibility is defined by signing.</em></p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="471dc6ee-913f-4f7d-ad50-da2f6fa5e33e-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#471dc6ee-913f-4f7d-ad50-da2f6fa5e33e-panel" aria-expanded="false" aria-controls="471dc6ee-913f-4f7d-ad50-da2f6fa5e33e-panel"> When and why am I registered for paperless billing? </button> </h3> </div> <div id="471dc6ee-913f-4f7d-ad50-da2f6fa5e33e-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>All MyCookChildren's account holders were automatically opted into paperless billing on 5/1/2024. Paperless billing offers patients an environmentally friendly, convenient and secure way to view, manage and pay their bills online.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="382ca941-0b72-4630-bb70-a936e33cd3bd-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#382ca941-0b72-4630-bb70-a936e33cd3bd-panel" aria-expanded="false" aria-controls="382ca941-0b72-4630-bb70-a936e33cd3bd-panel"> How are you communicating the paperless change to all active MyCookChildren’s users? </button> </h3> </div> <div id="382ca941-0b72-4630-bb70-a936e33cd3bd-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Cook Children's will share updates about billing changes through MyCookChildren's patient portal, on our website, on social media and in print signage at all of our locations. We will also include updates in our email newsletter for families who have opted-in to receive marketing updates.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="de072e31-580b-4bfa-acee-709020a4cc75-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#de072e31-580b-4bfa-acee-709020a4cc75-panel" aria-expanded="false" aria-controls="de072e31-580b-4bfa-acee-709020a4cc75-panel"> Am I required to have a MyCookChildren’s account to use paperless billing? </button> </h3> </div> <div id="de072e31-580b-4bfa-acee-709020a4cc75-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Yes. To enable and use paperless billing you must have a MyCookChildren's account. You may set up a free MyCookChildren's account <a title="MyCookChildren's account" href="https://mychart.cookchildrens.org/mychart/accesscheck.asp">here</a>.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="73dd44d7-d796-408d-b072-8570c2620d1c-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#73dd44d7-d796-408d-b072-8570c2620d1c-panel" aria-expanded="false" aria-controls="73dd44d7-d796-408d-b072-8570c2620d1c-panel"> Can I print my billing statement if I have paperless billing enabled? </button> </h3> </div> <div id="73dd44d7-d796-408d-b072-8570c2620d1c-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Yes. You may view your monthly billing statement in MyCookChildren's and you may print it out if you want a paper copy.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="82308912-66b7-498c-8f27-f2f7721a2779-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#82308912-66b7-498c-8f27-f2f7721a2779-panel" aria-expanded="false" aria-controls="82308912-66b7-498c-8f27-f2f7721a2779-panel"> How often will I receive a statement? </button> </h3> </div> <div id="82308912-66b7-498c-8f27-f2f7721a2779-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Statements are issued monthly.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="01e0cebc-7b59-4d38-b174-0ecb78beafea-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#01e0cebc-7b59-4d38-b174-0ecb78beafea-panel" aria-expanded="false" aria-controls="01e0cebc-7b59-4d38-b174-0ecb78beafea-panel"> Can I go back to receiving paper statements? </button> </h3> </div> <div id="01e0cebc-7b59-4d38-b174-0ecb78beafea-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Yes, you may choose to receive paper statements at any time.</p> <p>On the web, select "Billing," go to "Billing Summary," and scroll down to select "Cancel Paperless Billing".</p> <p>On the mobile app, tap on the "Billing" tile. Select a current balance, and then select "Cancel Paperless Billing".</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="de054eee-a7a5-4bf4-b887-6613ada62b02-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#de054eee-a7a5-4bf4-b887-6613ada62b02-panel" aria-expanded="false" aria-controls="de054eee-a7a5-4bf4-b887-6613ada62b02-panel"> Can I sign up for paperless billing again? </button> </h3> </div> <div id="de054eee-a7a5-4bf4-b887-6613ada62b02-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Yes, you may opt back into paperless billing at any time.</p> <p>On the web: Select "Billing," go to "Billing Summary," and select "Sign Up for Paperless Billing."</p> <p>On the mobile app: Tap on the "Billing" tile, select a current balance, and select the "Sign Up for Paperless Billing" option.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="1a8530e7-0ba4-4fc1-9c2d-f54ee2995d7f-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#1a8530e7-0ba4-4fc1-9c2d-f54ee2995d7f-panel" aria-expanded="false" aria-controls="1a8530e7-0ba4-4fc1-9c2d-f54ee2995d7f-panel"> Why don't I see the option to cancel paperless billing? </button> </h3> </div> <div id="1a8530e7-0ba4-4fc1-9c2d-f54ee2995d7f-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>The option to cancel paperless billing is available once you have had a billable service and/or made a payment towards a balance (e.g. paid a co-pay, had a previous bill, etc.) with Cook Children's Health Care System.</p> <p>Once a transaction is available, you may opt-in or opt-out of receiving paper statements at any time.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="bdfbc726-37e1-4bb3-b9c2-1d1452fd4d86-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#bdfbc726-37e1-4bb3-b9c2-1d1452fd4d86-panel" aria-expanded="false" aria-controls="bdfbc726-37e1-4bb3-b9c2-1d1452fd4d86-panel"> What should I do if I'm having issues viewing my bill online? </button> </h3> </div> <div id="bdfbc726-37e1-4bb3-b9c2-1d1452fd4d86-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>If you are unable to view part or all of your bill, please contact the Central Billing Office at 682-885-4432, or toll free at 888-852-6635.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <script defer="defer" src="/Util/Find/epi-util/find.js"></script> <script> document.addEventListener('DOMContentLoaded',function(){if(typeof FindApi === 'function'){var api = new 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