Preparing for a video visit
If you have an upcoming video visit with a Cook Children's provider, the following information can help to make your appointment go smoothly.
Connecting with your physician:
Once you've clicked the link for your appointment, you're all set to connect with your physician via Epic Video Client! The following are a few things to keep in mind:
- Make sure you grant Epic Video Client access to your microphone and camera when prompted.
- A holding screen may appear with a "Waiting for others to connect" message until the physician joins.
- Once your meeting has started, make sure the audio and video controls are both active and not muted.
- If you are on a PC or laptop and not a mobile device, make sure you have the correct microphone and speaker selected. You can also test both speaker and microphone in advance of the video meeting.
Learn more about Virtual Care at Cook Children's
Using our new Virtual Care service, Cook Children's patients with a MyCookChildren's account can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.