Primary Care Video Visits
A Primary Care Video Visit allows a patient to have a remote visit with a Cook Children's primary care provider for non-urgent reasons. A patient must have a MyCookChildren's account to request a video visit.
Here’s a step-by-step guide to help get you started once you are logged in to your child’s MyCookChildren's.
STEP 1: Click on the "Menu" icon at the top of the page.
STEP 2: From the menu, select "Schedule an Appointment."
STEP 3: Select "Video Visit."
STEP 4: Select a date and time for your video visit.
STEP 5: Tell us the reason for your visit (symptoms, questions). Click the "SCHEDULE" button.
STEP 6: Click "ECHECK-IN." (You will need to complete this step before your visit.)
STEP 7: "REVIEW AND SIGN" consent for treatment and privacy practices/financial disclosure. Click "NEXT."
STEP 8: At scheduled time, click on the "Visits" icon. Click the "DETAILS" button.
Frequently asked questions
What is a video visit?
It is a way to talk with a physician about your child’s medical needs through video by using a computer, laptop or mobile device.
Is my video visit private and secure?
Yes. The video program Cook Children's provides is a private, secure, and HIPAA compliant platform.
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.