Primary Care Video Visits
A Primary Care Video Visit allows a patient to have a remote visit with a Cook Children's primary care provider for non-urgent reasons. A patient must have a MyCookChildren's account to request a video visit.
Here’s a step-by-step guide to help get you started once you are logged in to your child’s MyCookChildren's.
STEP 1: Click on the "Menu" icon at the top of the page.
STEP 2: From the menu, select "Schedule an Appointment."
STEP 3: Select "Video Visit."
STEP 4: Select a date and time for your video visit.
STEP 5: Tell us the reason for your visit (symptoms, questions). Click the "SCHEDULE" button.
STEP 6: Click "ECHECK-IN." (You will need to complete this step before your visit.)
STEP 7: "REVIEW AND SIGN" consent for treatment and privacy practices/financial disclosure. Click "NEXT."
STEP 8: At scheduled time, click on the "Visits" icon. Click the "DETAILS" button.
STEP 9: Click "BEGIN VIDEO VISIT" to start.
Please wait for the host to start the meeting.
Frequently asked questions
What is a video visit?
It is a way to talk with a physician about your child’s medical needs through video by using a computer, laptop, or mobile device.
Is my video visit private and secure?
Yes. The video program Cook Children's provides is a private, secure, and HIPAA compliant platform.
How do I install the video software?
To prepare for your video visit, follow these instructions to download and install Zoom on your device.
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.