Specialty video visits
A specialty video visit allows a patient to have a remote visit with their current Cook Children's specialist. A patient must have a MyCookChildren's account to request a video visit.
Click through a step-by-step guide to help get you started once you are logged in to your child's MyCookChildren's.
STEP 1: Click on the "Visits" icon at the top of the page.
STEP 2: Click "ECHECK-IN." (You will need to complete this step before your visit.)
STEP 3: "REVIEW AND SIGN" consent for treatment and privacy practices/financial disclosure.
STEP 4: At scheduled time, click on the "Visits" icon. Click the "DETAILS" button.
STEP 5: Click "Begin video visit" to start. Please wait for the host to start the meeting.
Frequently asked questions
What is a video visit?
It is a way to talk with a physician about your child’s medical needs through video by using a computer, laptop or mobile device when your child’s specialty care physician is not available in person. A video visit is not designed to replace your child’s medical home. It is important that you have an established relationship with a specialty care physician to properly assess your child’s development and over all well-being.
When should I not use video visit?
Do not use video visit if your child’s condition is an emergency. Please go to the nearest emergency department or call 911.
A Cook Children’s physician can evaluate and treat the conditions presented by the patient.
The Cook Children’s physician may refer your child for in-person care as required based on evaluation and assessment.
Is my video visit private and secure?
Yes. The video program Cook Children's provides is a private, secure, and HIPAA compliant platform.
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.