Frequently asked questions
What is a video visit?
It is a way to talk with a physician about your child’s medical needs through video by using a computer, laptop, or mobile device when your child’s specialty care physician is not available in person. Video visit is not designed to replace your child’s medical home. It is important that you have an established relationship with a specialty care physician to properly assess your child’s development and over all well-being.
When should I not use video visit?
Do not use video visit if your child’s condition is an emergency. Please go to the nearest emergency department or call 911.
A Cook Children’s physician can evaluate and treat the conditions presented by the patient.
The Cook Children’s physician may refer your child for in-person care as required based on evaluation and assessment.
Is my video visit private and secure?
Yes. The video program Cook Children's provides is a private, secure, and HIPAA compliant platform.
How do I install the video software?
To prepare for your Video Visit, follow these instructions to download and install Zoom on your device.
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.
