Retail Pharmacy Services

Our pediatric pharmacists are here to make sure your child's medicines are safe and effective. That includes helping you understand what your child's medicine is for, the best times to take the medicine, the right dose, side-effects and any possible drug interaction with other medications your child may be taking, such as other prescriptions, over-the-counter medications like cough syrup or antihistamines and herbals. We can even tell you what food and drinks might cause an interaction.

Pharmacy orders

Fill, refill or transfer a prescription

Cook Children's Pharmacy makes it easy and convenient to manage your prescriptions. please call the location you would like your prescription filled at and have your prescription insurance plan information.

If you have questions, concerns or need help, please call us to schedule a consultation with one of our pharmacists. We also offer:

Full pharmacy services
The support of our system pharmacy
Reviews of your child's medications
Acceptance of insurance and payment assistance (our pharmacists will look for opportunities to help you save money. Financial assistance may be available)

Refills and curbside orders: 8 A.M. to midnight, 7 days a week

If a visit you had to Cook Children's Medical Center was canceled and you still need refills, we are providing overnight shipping via FedEx, no need to transfer.

If you want to pick up your order, we have begun curbside delivery on the corner of Terrell Ave. and 6th Ave.

Curbside delivery instructions

Pull up next to the GREEN curb, under the BLUE canopy. Click here for driving directions.
Call Pharmacy at 682-885-6914. Tell us your child's name, date of birth, and curbside delivery location.
Staff from our pharmacy will bring your medicine to the car.

Convenient prescription delivery on discharge

Filling prescriptions after a hospital stay can be a challenge. Cook Children's Pharmacy makes it easy and convenient to fill them before you leave the medical center. And, if you like, we can arrange to deliver them to your child's room. Just follow these simple steps:

Tell your nurse or case manager you'd like to fill you prescriptions at Cook Children's Pharmacy.
Provide your prescription insurance plan information – we'll handle any prior authorizations and coordinate all the details with your insurance provider.
Pick up your prescription during pharmacy hours or arrange for a delivery to your child's room prior to discharge.

Convenient delivery to clinics and appointments

Filling prescriptions after a doctor's appointment or outpatient visit can be a hassle, but it doesn't have to be. Cook Children's Pharmacy makes it easy and convenient to fill them while you're here. And, if you like, we can usually arrange to deliver them to your child's appointment location. Just follow these simple steps:

Tell your doctor or nurse you'd like to fill your prescriptions at Cook Children's Pharmacy.
Provide your prescription insurance plan information – we'll handle any prior authorizations and coordinate all the details with your insurance provider.
Pick up your prescription during pharmacy hours or arrange for a delivery to your child's appointment location.

What we offer in store

Whether your child is being discharged from the medical center, is here for an appointment with one of specialty clinics or you just like security of having your child's prescriptions filled by a pharmacy that specializes in kids, teens and young adults, you'll like our services, including:

Filling your prescriptions before you leave the medical center or doctor appointment
Specialty pediatric compounding is done onsite
Injectable medications
Free RX flavoring – 10 basic and unlimited custom, yummy flavors
In most cases, we can deliver your filled prescription to your room or the specialty clinic
We offer a selection of over-the-counter medicines
Consultations with our pharmacists
Refills by phone
Reminder calls, texts or emails to let you know when your prescriptions are ready
Easy prescription transfers—you give us your prescription number and the name and number of your current pharmacy and we'll take care of the rest

Payment, insurance and payment assistance

Our pharmacy staff works directly with your insurance providers to coordinate any prescription issues, such as prior authorizations, to prevent any delays in starting your medications. Your usual prescription copays are collected at the time of delivery.

Cook Children's Pharmacy accepts most insurance, including CHIP. We also offer payment assistance for families who qualify, simply give us a call and we will be glad to assist you.

Backed by our system pharmacy

Cook Children's pharmacies process thousands of medication orders every day. Our pharmacists review each order to check the dose, route, frequency, indication, allergy and interaction accuracy.

What that means to you and your child is expertise you can trust. Our pharmacy provides medications and information to health care providers taking care of patients in the medical center, outpatient surgery center, clinics, infusion suites, treatment rooms, and procedure areas of the medical center and Dodson Specialty Clinics, as well as many of our medical offices across northeast Texas.

Medication checkup

For children with multiple conditions, it's not unusual to see multiple doctors. This sometimes means more than one prescription. It can also include specific over-the-counter medicines and supplements. Add in a special diet, and there could be a risk for an adverse effect. By reviewing your child's medications, Cook Children's pharmacists can help ensure that everything works together. We can also see issues before they become a problem and can alert your child's doctor if we see the potential for a problem. As part of your child's medical team, we're here to help them get better and get back to enjoying childhood as much and as soon as possible.

What is a medication check-up?

A medication check-up, is a free service provided by Cook Children's pharmacists. You can schedule a private appointment for one today.

During the medication check-up, a pharmacist will meet with you to review all of your child's medications, including:

Prescription medications
Over-the-counter medications
Herbal products
Dietary supplements

By reviewing all of the medications, supplements, and even specialized dietary concerns, your Cook Children's pharmacist can help reduce the following:

Dangerous medicine combinations
Unwanted side effects
Incorrect doses
Usage mistakes
Improperly stored medications

What are the benefits of a check-up?

At Cook Children's, our pharmacists are pediatric medication experts with advanced training on how medications work in children, teens and young adults. Your Cook Children's pharmacist can:

Answer any questions you may have about your child's medication
Teach you about how the medications can help your child
Help you organize your child's medications and prepare questions to ask your health care providers
Check to see if your child is having any issues with his/her medications. If issues are found, your pharmacist may assist in resolving them
Help you make a complete list of all of your child's medications
Teach you ways to give medicine properly so your child gets the most benefit
Educate you about correct medication doses for children

Who should have a medication check-up?

A medication check-up can help anyone who uses prescription medications, over-the-counter medications, herbal products or other dietary supplements, including children who:

Use several medications
Have several health conditions
Have problems with their medications
Have had recent medication changes
Receive medications from more than one pharmacy