Specialty Pharmacy Services

What is a specialty pharmacy?

A specialty pharmacy provides medication typically prescribed for chronic or complex medical conditions that may not be available through a neighborhood pharmacy. These need special storage and handling. You may inject, take by mouth or infuse these medicines. Sometimes, they have side effects that a trained pharmacist will need to monitor.

Cook Children's Retail Pharmacy - Dodson offers these medicines and provides you with excellent customer service and clinical support.

Information for new patients

We will work closely with you and your physician to ensure that your new medicine therapy is a success. This welcome kit gives more details on the services we offer.

Specialty pharmacy welcome packet - English Specialty pharmacy welcome packet - Spanish

Patient rights and responsibilities

Specialty pharmacy benefits

Patient management program:
- Free and optional, you may opt-out anytime
- How to take your medicine
- When to take your medicine
- Share why your medicine is important
- Ensure that you know how to use injectable medicines
- Help you understand and manage side effects and drug interactions
- Discuss any problems you may have
- Work with your health care team to ensure your therapy is safe, effective and the best for you
- How to handle possible side effects
Refilling prescriptions:
- You may order refills in person, by phone, or online at cookchildrens.org/mycookchildrens
- We offer pick-up and delivery
- Staff will call with refill reminders
- You are not required to fill your prescription with us and will help you transfer your prescription to a different pharmacy
Insurance, billing and financial help
Interpreter services
Assist you with finding your medicine that is not available at our pharmacy

Our specialty pharmacy serves many clinics, including:

Immunology
Infectious Disease
Pulmonology
Gastroenterology
Rheumatology
Endocrinology
Neurology
Hematology/Oncology

Will my insurance company let Cook Children’s Retail Pharmacy – Dodson dispense my medicine?

We can dispense for most insurance companies. Sometimes, your insurance company will have you use another pharmacy. In these instances, we will send your prescription and have the new pharmacy contact you.

2. Will you ever substitute my medicine with another?

From time to time, we need to use generic drugs instead of brand-name drugs. Your insurance may prefer the generic drug or this may save you money. If we need a substitute, a member of the team will call to let you know before we process the medicine.

3. When should you call us?

You should call if:
Your address, phone number or insurance information changes.
You have any questions about the status of your prescription.
You have concerns about how you take your medicine.
You need to change or check the status of your delivery.
You need to start or stop a medicine or if your dose changes.
You have a reaction or allergy to your medicine.
You would like more information about your plan for therapy.
If you think there is a medicine issue or if there is a shipping error.
If you see a Food and Drug Administration (FDA) recall on your medicine.

4. You should also call us with any other questions or concerns. Our staff is happy to help you with your specialty pharmacy needs, including:

Working with another specialty pharmacy to get your medicines.
Helping you get medicines during an emergency or disaster.
Giving you tools to manage your therapy, including education materials and consumer advocacy support.

5. Is it important to take all my medicine?

Yes. Follow your doctor’s instructions for both the amount of the medicine you should take and the length of time you should take it. We understand that some medicines may have unpleasant side effects or be hard to take. Our pharmacists can offer practical advice about dealing with these issues. We can also help you call your doctor about how to handle any side effects.

6. What should I do if I have an bad reaction to the medicine?

Call 911 or have someone drive you to a hospital emergency room if the reaction is serious or life threatening. Call us or your doctor to report the reaction.

7. Can I return my prescription?

Once you get your medicine from the pharmacy, you cannot return it to the pharmacy. If you think there is a problem with your medicine or device is defective, please call us and we will see if we can send a new medicine or device to you. If you believe there is a recall on your medicine, please call us and our staff will help you.

8. How do I dispose of unused medicines?

For instructions on how to properly dispose of unused medicines, please call us or go to the below FDA websites for information and instructions:

gov/forconsumers/consumerupdates/ucm101653.htm
gov/drugs/resourcesforyou/consumers/buyingusingmedicinesafely/ensuringsafeuseofmedicine/safedisposalofmedicines/ucm186187.htm

We are a U.S. Drug Enforcement Administration (DEA) official collection location. This means you can throw away unused or old medicines in the green medicine disposal bins at our location(s). Learn more about the disposal of medicines at meddropbox.org.

Patient safety

Adverse drug reactions
How to wash hands properly
Sharps disposal
Needle-stick safety
Patient information on emergency preparedness
Falling
Poisoning
Fire and burn prevention
Fire
Natural disasters (flood, earthquake or tornado)
Power outage
Winter storm

Location

Cook Children's Retail Pharmacy - Dodson
1500 Cooper St., Suite 1541
Fort Worth, TX 76104
682-303-3900 phone
cookchildrens.org/dodson-pharmacy

Hours of operation
8 a.m.-5:30 p.m., Mon-Fri
Closed Sat-Sun and all major holidays

Urgent questions or needs

Please call one of our pharmacists if you have any questions about your treatment. You can talk to a licensed pharmacist 24 hours a day, 7 days a week for any urgent needs about your medicine by calling 682-303-3900.