Virtual Urgent Care
Connect to Cook Children's Virtual Care from the comfort of your home. Cook Children's patients with a MyCookChildren's account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.
Already have a MyCookChildren's Account?
If you have an account, login and schedule your child's virtual visit.
Need to setup a MyCookChildren's Account?
Simply sign up, and you're ready to schedule your child's virtual visit.
Convenient and easy!
You can schedule and conduct your child's virtual care visit from a mobile phone, tablet or computer, all from the comfort of your home, or even out of town. We recommend using your mobile device and downloading the MyCookChildren's app.
App Store (iOS) Google Play (Android)
Conditions we treat
This service is for patients who have minor medical conditions, and not for emergencies. It's always recommended that you try scheduling an appointment with your primary care doctor first, but if that's not an option, we're happy to offer our patient families this alternative service.
For emergencies, please call 911 or go to the nearest emergency care location.
- Animal and insect bites
- Burns or cuts
- Circumcision check
- Conjunctivitis (pink eye) without other symptoms
- Constipation advice
- Covid-19*
- Diaper rash
- Fever advice
- Flu-like symptoms*
- Ingrown toenail
- Lice
- Mouth ulcers, thrush
- Rashes or skin infections
- Sore throat/strep throat*
- Urinary tract infections*
- Vomiting/diarrhea
- Wound care advice
*Drive-through testing available at Cook Children's Urgent Care locations if medically necessary.
Need help getting started?
Here's a step-by-step guide to help get you started once you are logged in to your child's MyCookChildren's.
STEP 1: Click on "Menu" icon link at the top of the page.
STEP 2: Select "Virtual Urgent Care" from the dropdown menu.
STEP 3: Confirm you are located in Texas.
STEP 4: Select a reason for your visit.
STEP 5: Confirm you will be using your computer or a mobile device for the visit.
STEP 6: Select the first available time or select “MORE TIMES”
STEP 7: Select the time for your virtual visit
STEP 8: Tell us the reason for your visit (symptoms, questions) in the box.
STEP 9: Click "ECHECK-IN." (You will need to complete this step before your visit.)
STEP 10: "REVIEW AND SIGN" both consents.
STEP 11: Click "BEGIN VIDEO VISIT" to start.
STEP 12: Please wait for the host to start the meeting.
Frequently Asked Questions
Can I make an appointment?
Yes, you may now select a time that is most convenient for you to connect with a provider. Appointment times are only available for the same-day.
What is Virtual Care?
It‘s a way to talk with a Cook Children's board certified pediatrician about your child's medical needs through video by using a computer, laptop, or mobile device when your child's primary care physician is not available. Virtual Care is not designed to replace your child's primary care Medical Home. It's important that you have an established relationship with a primary care physician to properly assess your child's development and over all well-being.
When can I use Virtual Care?
Don't use Virtual Care if your child's condition is an emergency. Please go to the nearest emergency department or call 911.
You can request a video visit 7 days per week from 9 a.m.–9 p.m.
The Cook Children's physician may refer your child for in-person care as required based on evaluation and assessment.
Computer requirements?
The Cook Children's MyCookChildren's app is only available for mobile devices. If you don't have the MyCookChildren's app, or you'd like to use a desktop or laptop computer instead of a mobile device, please make sure your computer has a working web camera, microphone, speakers and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child's first virtual care visit, we encourage you to download Zoom in advance to make sure you have convenient access to your doctor.
Private and secure?
Yes. The video program we provide is a private, secure, and HIPAA compliant platform.
What about medication?
The Cook Children's physician will determine during your child's Virtual Care video visit if medication is needed to treat your child's condition. If medication is required, the physician can send a prescription electronically to the pharmacy of your choice.
You should contact your child's established physician directly to request refills for routine medications or controlled substances including narcotic pain medications.
Can I get a doctor's note?
If it's determined during your child's Virtual Care video visit that a return to school/work note is needed, the physician can create a note that you can access via MyCookChildren's and print at home.
Need help with your video visit?
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
7 days a week: 9 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.