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Cook Children's
Patient Portal

Virtual Care

Virtual Care session with doctor on iPad

Connect to a Cook Children's pediatrician without leaving the comfort of your home. Cook Children's patients with a MyChart account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.

Already have a MyChart Account?

If you have an account, login and schedule your child's virtual visit.

MyChart login

Need to setup a MyChart Account?

Simply sign up, and you're ready to schedule your child's virtual visit.

Signup now

Convenient and easy!

You can schedule and conduct your child's virtual care visit from a mobile phone, tablet or computer, all from the comfort of your home, or even out of town. We recommend using your mobile device and downloading the Cook Children's MyChart app.

Hours of operation

We're open 7 days a week
11 a.m.-9 p.m.

Conditions we treat

This service is for patients who have minor medical conditions, and not for emergencies. It's always recommended that you try scheduling an appointment with your primary care doctor first, but if that's not an option, we're happy to offer our patient families this alternative service.

For emergencies, please call 911 or go to the nearest emergency care location.

  • Animal and insect bites
  • Burns or cuts
  • Circumcision check
  • Conjunctivitis (pink eye) without other symptoms
  • Constipation advice
  • Diaper rash
  • Fever advice
  • Ingrown toenail
  • Lice
  • Mouth ulcers, thrush
  • Rashes or skin infections
  • Vomiting/diarrhea
  • Wound care advice

Fee

  • $65 per visit, per child. Fee is collected before the visit begins.
  • At this time, this service is not reimbursed by most commercial insurance.
  • You may be able to use your health savings account or flexible spending account to cover the charge.
  • We currently are unable to accept Medicaid, CHIP or STAR.

Frequently Asked Questions

It‘s a way to talk with a Cook Children's board certified pediatrician about your child's medical needs through video by using a computer, laptop, or mobile device when your child's primary care physician is not available. Virtual Care is not designed to replace your child's primary care Medical Home. It's important that you have an established relationship with a primary care physician to properly assess your child's development and over all well-being.

Don't use Virtual Care if your child's condition is an emergency. Please go to the nearest emergency department or call 911.

You can request a video visit 7 days per week from 11 a.m. – 9 p.m. A Cook Children's physician can evaluate and treat the following conditions:

  • Animal and insect bites
  • Burns or cuts
  • Circumcision check
  • Conjunctivitis (pink eye) without other symptoms
  • Constipation advice
  • Diaper rash
  • Fever advice
  • Ingrown toenail
  • Lice
  • Mouth ulcers, thrush
  • Rashes or skin infections
  • Vomiting/diarrhea
  • Wound care advice

The Cook Children's physician may refer your child for in-person care as required based on evaluation and assessment.

Your child will be seen by a Cook Children's board certified pediatrician. A summary of your child's Virtual Care visit will be sent to the primary care physician included in your child's registration.

At this time we do not bill insurance. A credit card, debit card, or FSA/HSA card payment must be made at time of visit. We do not accept Medicaid or Medicare.

The Cook Children's MyChart app is only available for mobile devices. If you don't have the MyChart app, or you'd like to use a computer instead of a mobile device, please make sure your computer has a working web camera, microphone, speakers and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child's first virtual care visit, please accept the download for the Zoom plug-in when you start your visit.

Yes. The video program we provide is a private, secure, and HIPAA compliant platform.

The Cook Children's physician will determine during your child's Virtual Care video visit if medication is needed to treat your child's condition. If medication is required, the physician can send a prescription electronically to the pharmacy of your choice.

You should contact your child's established physician directly to request refills for routine medications or controlled substances including narcotic pain medications.

If it's determined during your child's Virtual Care video visit that a return to school/work note is needed, the physician can create a note that you can access via MyChart and print at home.

Call 682-303-4367 for assistance.