Cook Children's Earns Prestigious Patient Experience Award

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January 2023 | The 2023 Press Ganey Human Experience Guardian of Excellence Award® recognizes Cook Children's commitment to patient satisfaction.

Press Ganey is a global leader in health care experience solutions and collaborates with more than 41,000 health care facilities to enhance overall safety, quality and experience of care. Patrick T. Ryan, CEO, and chairman at Press Ganey highlighted Cook Children's as a "top-performing leader in health care," emphasizing our commitment to delivering exceptional patient care.

In acknowledging the tireless efforts of all teams involved, Megan Chavez, Vice President of Cook Children's Experience, highlighted the dedication that led to this achievement. "An award of this magnitude is only achieved through the dedicated efforts of our teams," said Chavez. "This is an award for all of our teams. What happens in the hospital is very much informed by what our families experience at the doctor's office, in the emergency room, urgent cares, at home and through their health plan."

Everyone at Cook Children's is proud to have received this honor which is reflective of our Promise-to improve the well-being of every child in our care and our communities, connecting between primary and specialty, home and medical home, short-term care and long-term health.