Guest and Visitor Information

Whether you are a guest in our medical center or visiting one of our guest patients, we want you to feel at home. With more than 100 years of experience caring for children and their families, we have a fair idea of what you might need while you're here. But if there's something you can't find, let us know. We're here to help.

Visitors

Family members and friends are welcome and encouraged to visit. Here are some guidelines for visitors:

Visiting hours are from 8 a.m.-7 p.m.
Do not allow visitors who are sick or have a fever.
Hands must be washed before and after visits.
Parents: Cook Children's promotes family-centered care as a part of our philosophy. We recognize the importance of the family/caregiver in the support of a hospitalized child and therefore support unlimited parental access to their child. Parents or primary caregivers may spend the night at the bedside and participate as a partner in care, with a medical center-issued ID band.
Siblings: Siblings and other children can visit the patient's room during regular visiting hours. Siblings of patients in isolation may have restrictions. If your child is in isolation, please check with your nurse before allowing siblings to visit.

Making phone calls

In-hospital calls: To call a number in the medical center, dial the four-digit extension using the phone in your room.
Local calls: Local calls are free. Dial 9, then the 10-digit number to make a call.
Mobile phones: If you use your mobile phone in the medical center, please be mindful of your surroundings and respectful of others around you. If you need privacy for your phone call, please ask a nurse or a host at the welcome desk for help.

On-site resources

We provide resources throughout the medical center to help make your time with us more comfortable.

ATM: The ATM is located by the snack machines across from the medical center registration desk.
Chapel: The chapel is located on level 2. For service times or to speak with a chaplain, please call 945-204-2110.
Companion care restroom: For children and teens with limited mobility, we provide a restroom with a height-adjustable table and plenty of room to move around. The restroom is located on the first floor near patient registration.
Health information packets: Need information about a condition or procedure? Cook Children's librarians can put together a personalized health information packet. To get started, ask a librarian.
Information desk: Located at the main entrance, our hosts are your first warm welcome to Cook Children's Medical Center – Prosper. They can point you in the right direction and help you find anything you may need.
Internet access: Cook Children's offers free Wi-Fi for your convenience. Log on to the network "guestnet" upon your arrival.
Laundry area: Washers and dryers are available in our family lounge areas. Please ask your nurse for more information. There is no charge for using the machines and laundry supplies are available.
Lost and found: For lost items, please visit the Security office located in the Emergency Department. You can also contact Security at 945-204-1040.
Security: Security is located in the Emergency Department. To request an escort at any time or to address security concerns, please call 945-204-1040.
Wagons and wheelchairs: Wagons and wheelchairs are located at the main entrance near the information desk. If you need a wagon or wheelchair for patient transport, please ask at the information desk or a member of your child's care team.
Waiting areas: We've designed our waiting areas to give you as much privacy as possible. If your child is in surgery, you'll find secluded spaces for you and your family. There are also locations throughout the medical center where you can purchase refreshments, snacks and meals.

Comfort and conveniences