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href="/es/patients-families/healthcare-team/physicians/" class="GTMMENU" target="_self"> Médicos </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/social-services/" class="GTMMENU" target="_self"> Servicios Sociales </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/nutrition-and-dietitian-services/" class="GTMMENU" target="_self"> Servicios de Nutrición y Dietética </a> </li> <li class="section-menu-item active"> <a href="/es/patients-families/healthcare-team/patient-representatives/" class="GTMMENU" target="_self"> Representantes de Pacientes </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/hospitalists/" class="GTMMENU" target="_self"> Hospitalistas </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/language-and-interpreter-services/" class="GTMMENU" target="_self"> Servicios de Idiomas e Intérpretes </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/nursing-team/" class="GTMMENU" target="_self"> Equipo de Enfermería </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/home-health-practitioners/" class="GTMMENU" target="_self"> Profesionales de Salud en el Hogar </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/chaplain-and-pastoral-care/" class="GTMMENU" target="_self"> Capellán y Consejería Pastoral </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/child-life-specialists/" class="GTMMENU" target="_self"> Especialistas de Child Life </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/equipo-de-recursos-de-defensa-y-evaluacion-infantil-care/" class="GTMMENU" target="_self"> Equipo de Recursos de Defensa y Evaluación Infantil (CARE) </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/clinical-researchers/" class="GTMMENU" target="_self"> Investigadores Clínicos </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/healthcare-team/advanced-practice-providers/" class="GTMMENU" target="_self"> Proveedor de Práctica Avanzada </a> </li> </ul> </li> <li class="section-menu-item "> <a href="/es/patients-families/seguridad-del-paciente/" aria-label="Seguridad del Paciente" class="GTMMENU" target="_self"> Seguridad del Paciente </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/facturacion-y-seguro-medico/" aria-label="Facturación y Seguro Médico" class="GTMMENU" target="_self"> Facturación y Seguro Médico </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/family-care/" aria-label="Cuidado Centrado en la Familia" class="GTMMENU" target="_self"> Cuidado Centrado en la Familia </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/medical-records/" aria-label="Solicite los Registros Médicos" class="GTMMENU" target="_self"> Solicite los Registros Médicos </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/support-groups/" aria-label="Grupos de Apoyo" class="GTMMENU" target="_self"> Grupos de Apoyo </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/language-services/" aria-label="Servicios de Asistencia Lingüística" class="GTMMENU" target="_self"> Servicios de Asistencia Lingüística </a> </li> <li class="section-menu-item "> <a href="/es/patients-families/education-resources/" aria-label="Recursos Educativos" class="GTMMENU" target="_self"> Recursos Educativos </a> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="top-content"> <div class="rte-content"> <div class="rich-text"><p style="margin-top: 20px;"><img id="toggle" src="/siteassets/images/interface/language_toggle_esp.png" alt="Language toggle Spanish"></p> <p><img src="https://cookchildrens.org/SiteCollectionImages/patients/photo-patientrepresentatives.jpg" alt="Representative with patient" width="1011" height="379"></p> <div class="ms-webpart-zone ms-fullWidth"> <div id="MSOZoneCell_WebPartWPQ2" class="s4-wpcell-plain ms-webpartzone-cell ms-webpart-cell-vertical ms-fullWidth "> <div class="ms-webpart-chrome ms-webpart-chrome-vertical ms-webpart-chrome-fullWidth "> <div id="WebPartWPQ2" class="ms-WPBody "> <div class="ms-rtestate-field"><!-- Representantes de Pacientes --> <p>En Cook Children's estamos comprometidos con la atención centrada en la familia. Nuestro objetivo es fomentar alianzas enriquecedoras, de cuidado y confianza con nuestros pacientes, familias y personal.</p> <p>Estamos aquí para hacer que su visita sea lo más cómoda posible, pero cuando tenga dudas, nuestros representantes de pacientes pueden ayudarlo a navegar por las complejidades de una visita a un hospital, emergencia o consulta de urgencia.</p> <p>Los representantes de pacientes están disponibles para escuchar las inquietudes que usted y su familia puedan tener, y para servir como defensores de sus necesidades y quejas. También trabajamos con el personal del centro médico para lograr resoluciones satisfactorias e identificar áreas para la mejora de los procesos. Cada representante del paciente trabaja arduamente para garantizar que su queja se aborde de manera correcta con el equipo de gestión adecuado.</p> <p>Además, brindamos apoyo, claridad y somos un puente importante para que su familia pueda concentrarse en lo más importante: su hijo.</p> <div class="panel-group"> <div class="panel panel-default"> <div class="panel-heading clickable GTMPANEL"> <h4 class="panel-title">Problemas con los que podemos ayudar</h4> </div> <div class="panel-body"> <ul class="marginRight"> <li>Preocupaciones sobre la atención médica o del personal.</li> <li>Preguntas sobre los procedimientos de admisión y alta o problemas de programación.</li> <li>Navegar por el sistema de salud.</li> <li>Explicar los servicios y los derechos y responsabilidades del paciente.</li> <li>Preocupaciones de cumplimiento de seguridad y privacidad del paciente.</li> </ul> </div> </div> <div class="panel panel-default"> <div class="panel-heading clickable GTMPANEL"> <h4 class="panel-title">El apoyo que ofrecemos</h4> </div> <div class="panel-body"> <ul class="marginRight"> <li>Escuchamos y brindamos una perspectiva imparcial.</li> <li>Proporcionamos mediación y resolución de disputas.</li> <li>Facilitamos reuniones de atención al paciente.</li> <li>Llevamos a cabo directivas anticipadas y poderes notariales médicos.</li> <li>Remitimos elogios a la gerencia designada.</li> </ul> <p>Todos los miembros de nuestro personal están aquí para hacer que las cosas salgan bien para usted. Nuestro objetivo es un excelente servicio. Valoramos su opinión y sus comentarios son bienvenidos.</p> </div> </div> <div class="panel panel-default"> <div class="panel-heading clickable GTMPANEL"> <h4 class="panel-title">Recursos e información</h4> </div> <div class="panel-body"> <ul class="marginRight"> <li><a class="GTMLINK" title="Directivas anticipadas en inglés" href="/siteassets/documents/medical-center/family-support-resources/social-services/advancedirective-eng.pdf" target="_blank" rel="noopener">Directivas anticipadas en inglés</a></li> <li><a class="GTMLINK" title="Directivas anticipadas en español" href="/siteassets/documents/medical-center/family-support-resources/social-services/advancedirectivei-sp.pdf" target="_blank" rel="noopener">Directivas anticipadas en español</a></li> <li><a class="GTMLINK" title=" Directivas anticipadas para menores" href="/siteassets/documents/medical-center/family-support-resources/social-services/advancdirective-minor.pdf" target="_blank" rel="noopener">Directivas anticipadas para menores</a></li> <li><a class="GTMLINK" title="Instrucciones de no resucitar (DNR) en inglés" href="/siteassets/documents/medical-center/family-support-resources/social-services/outofhospital-dnr.pdf" target="_blank" rel="noopener">Instrucciones de no resucitar (DNR) en inglés</a></li> <li><a class="GTMLINK" title="Instrucciones de no resucitar (DNR) en español" href="/siteassets/documents/medical-center/family-support-resources/social-services/dnr-sp.pdf" target="_blank" rel="noopener">Instrucciones de no resucitar (DNR) en español</a></li> <li><a class="GTMLINK" title="Derechos y responsabilidades de los pacientes y los padres en inglés" href="/siteassets/documents/medical-center/family-support-resources/social-services/cchcs-patientrights-eng.pdf" target="_blank" rel="noopener">Derechos y responsabilidades de los pacientes y los padres en inglés</a></li> <li><a class="GTMLINK" title="Derechos y responsabilidades de los pacientes y los padres en español" href="/siteassets/documents/medical-center/family-support-resources/social-services/cchcs-patientrights-sp.pdf" target="_blank" rel="noopener">Derechos y responsabilidades de los pacientes y los padres en español</a></li> </ul> </div> </div> <div class="panel panel-default"> <div class="panel-heading clickable GTMPANEL"> <h4 class="panel-title">Horario de atención</h4> </div> <div class="panel-body"> <p>Estamos disponibles de lunes a viernes de 8 a.m.–4:30 p.m.</p> </div> </div> <div class="panel panel-default"> <div class="panel-heading clickable GTMPANEL"> <h4 class="panel-title">Contáctenos</h4> </div> <div class="panel-body"> <p>Para preguntas o información, contáctenos al <a class="GTMPHONE" title="Contáctenos" href="tel:+1-682-885-5325">682-885-5325</a> o en <a class="GTMLINK" title="patientrepresentative@cookchildrens.org" href="mailto:patientrepresentative@cookchildrens.org">patientrepresentative@cookchildrens.org</a>.</p> <p>Si necesita asistencia fuera del horario de atención, llame al <a class="GTMPHONE" title="Contáctenos" href="tel:+1-682-885-4000">682-885-4000</a> 4000 y pregunte por el supervisor de enfermería.</p> <p>Los representantes de pacientes también están disponibles para ayudar con inquietudes en las siguientes ubicaciones de Cook Children's:</p> <ul class="marginRight"> <li>Centro Médico</li> <li>Clínicas especializadas</li> <li>Departamento de emergencia</li> <li>Centros de urgencia</li> </ul> <p>Pamela Segura, MBA<br><em>Directora de Relaciones con el Paciente y Excelencia en el Servicio</em><br><br>Reagan White, Ph.D.<br><em>Representante del paciente<br></em></p> </div> </div> </div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> </main> <script defer="defer" src="/Util/Find/epi-util/find.js"></script> <script> document.addEventListener('DOMContentLoaded',function(){if(typeof FindApi === 'function'){var api = new 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